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FAQ's
How do I rent a bike from your company?
Renting a bike from our company is a seamless process. Navigate to the "Bike Rentals" page on our website, where an array of available bikes and e-bikes awaits. Identify the bike that suits your preferences, choose your desired rental dates, and proceed to the checkout. Complete the process by providing essential information, including height, age, and personal details. Our user-friendly interface ensures a quick and hassle-free experience, allowing you to embark on your adventure with ease.
What types of bikes do you offer for rent?
We provide a diverse range of bikes catering to every requirement. Our e-bike collection includes four types: mountain bikes, leisure bikes, trekking bikes, and trekking-cross bikes. Each type is uniquely designed for various terrains and trip styles, with detailed characteristics and suggested uses outlined for your convenience. Additionally, our traditional bike selection encompasses mountain bikes (offered in two equipment levels), road bikes, leisure bikes, and trekking bikes. For comprehensive details on each bike, including features and suggested applications, please refer to our dedicated bike rentals page.
Are helmets included with bike rentals?
Certainly, helmets are included with all our bike rentals, ensuring your safety during your journey. Additionally, each rental comes equipped with a bell, a mini-pump, and a padlock to facilitate secure bike stops. For rentals extending beyond a single day, we enhance your experience with additional amenities, including a multitool kit and a spare inner tube. Furthermore, our e-bike rentals for periods exceeding one day also feature a charger, a phone holder, and a pair of panniers/saddlebags. It's important to note that all our rentals come with complimentary civil responsibility insurance and accident insurance, prioritizing your safety and peace of mind.
Can I rent bikes for an extended period?
Absolutely, you can rent bikes for various durations to suit your needs. We provide options for 1 hour, half a day (6 hours), a full day (12 hours, from 08:00 to 20:00), as well as extended rentals spanning multiple days. For rentals exceeding 7 days, we recommend reaching out to us directly for personalized discounts. This ensures that we can tailor the rental arrangement to better accommodate your preferences and offer the most cost-effective solution for longer durations.
How do I return the rented bike?
Returning your rented bike is convenient and flexible. You have the option to return the bike(s) to one of our locations in Tui or Valença do Minho during opening hours. Alternatively, we offer a pick-up service at the end of your journey, available in more than 15 cities between O Porto and Santiago de Compostela. Depending on the city and its intricacies, doorstep pick-up may or may not be possible. In instances where doorstep pick-up is not feasible, we have accessible pick-up points located near the city center and the Camino for your convenience.
Frequently Asked Questions
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Do you provide services for the Camino de Santiago?
We specialize in providing comprehensive services for the Camino de Santiago, specifically focusing on bike rentals for the Coastal Portuguese Camino. Our offerings extend beyond bike rentals to include itinerary planning, luggage transport (applicable when renting a bike), guided Camino trips, self-guided trips, and operational assistance throughout your Camino journey. Whether you're seeking equipment, guidance, or logistical support, we are dedicated to ensuring a seamless and enriching experience on the Camino de Santiago
What stages of the Camino do you cover?
We cover the Coastal Portuguese Camino, commencing in O Porto and concluding in Santiago de Compostela. Our focus is on carefully planning and personalizing your journey, accounting for factors such as your selected bike, age, fitness level, and personal preferences. Our commitment is to ensure that the stages we cover align seamlessly with your unique needs, offering a professional and tailored experience from start to finish.
Can you help plan stages of the Camino for me?
Sure! Drawing upon our extensive 15+ years of experience in the region, we excel at professionally customizing and organizing Camino stages for both individuals and groups. Taking into account factors such as age, fitness level, personal preferences, cultural interests, and expectations, we meticulously tailor each itinerary to suit your unique needs. Our in-depth knowledge of the area, gained through years of working and personally traveling the Camino, allows us to curate the best experiences, ensuring your journey is not only personalized but also crafted with precision and expertise.
Do you offer luggage transport for the Camino?
Indeed. When you choose to rent a bike with us or make a trip reservation, we extend the convenience of luggage transport services. Your luggage will be securely stored for the duration of your rental and delivered at the end of your journey. For packages with premium assistance, we offer the option of transporting your luggage from city to city, granting you access to your belongings each night. Alternatively, we provide complimentary panniers/saddlebags for e-bike rentals. For traditional rentals, panniers/saddlebags are available at an additional cost of 5€ per day.
Frequently Asked Questions
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FAQ's
What water activities do you offer?
We provide self-guided kayak and SUP (stand-up paddleboard) rentals. Our water activity offerings include both single and double kayaks, along with a range of SUP board sizes, from singles to extra-large. Tailoring to groups or families, we can arrange a combination of sizes. Additionally, for groups of 5 or more, we offer guided tours along the Minho River. As part of our combined adventures, we initiate the day with a water activity, be it kayak or paddle surf, followed by a delightful picnic, concluding with a leisurely bike ride.
Can I rent a kayak or a SUP board separately from a bike?
Yes, you have the option to rent a kayak or a SUP board independently. We provide flexible rental durations, including 1 hour, half a day (6 hours), and daily rentals (12 hours, from 08:00 to 20:00), particularly during the spring-summer season. While our primary location for kayak and SUP board navigation is the Minho River, upon request and for an additional fee, we can arrange delivery to another location. Additionally, for those seeking extended enjoyment, we accommodate multiple days rentals, a popular choice among families or small friend groups looking to explore the river or sea over several vacation days. For such rentals, we recommend reaching out to us directly to discuss your specific requirements.
Are water activity rentals available in all locations?
No, our water activity rentals are primarily centered around the Minho River as it flows through Tui and Valença. However, for an additional fee, we offer the option to deliver kayaks or SUP boards to other locations within the Rias Baixas region. For these rentals, it's crucial to contact us in advance to make arrangements and ensure a seamless experience at your preferred location, always within the Rias Baixas region.
Is prior experience required for water activities?
For water activities, having basic swimming skills is essential. Although we provide specially selected life vests for each participant, it's crucial that customers possess the ability to swim. For children, constant supervision is necessary, and we strongly recommend that they also have basic swimming proficiency. We reserve the right to deny rentals if these conditions are not met. While the Minho River in its passing through Tui and Valença is calm, and we provide accident insurance, knowing how to swim, even at a basic level, is important for safety. We do not require participants to be experienced kayakers, as we provide guidance on equipment usage and rowing techniques.
Frequently Asked Questions
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FAQ's
In how many cities do you offer pick-up and drop-off services?
We extend our personal delivery and pick-up services to all major and minor cities spanning from O Porto to Santiago. In minor cities and accessible addresses in major cities, we provide a doorstep service, ensuring your convenience. However, given the historical intricacies of Portugal and Galicia, some locations may not be accessible by vehicle due to age-old cities and fortresses. In such cases, we strategically choose nearby locations, ensuring proximity to the city center and the Camino, where we can efficiently deliver and pick up the bikes.
How does the bike pick-up/drop-off process work?
For a seamless bike pick-up/drop-off process outside of Tui or Valença do Minho, simply reach out to us to coordinate the location, fees, and scheduling details. We take pride in offering personalized services, delivering and picking up bikes in over 15 cities between O Porto and Santiago de Compostela. Our commitment to your convenience includes a personalized delivery experience, and also a personalized drop-off, where we ensure a thorough inspection of the bikes upon arrival, facilitating a prompt deposit return. Contact us to make arrangements tailored to your travel itinerary and preferences.
Is there an additional fee for the pick-up and drop-off service?
Yes, there is an additional fee for our pick-up and drop-off service, which may vary depending on factors such as the delivery/pick-up location, the number of bikes to be transported, and the request for doorstep service in cities that are inaccessible. For a personalized quotation tailored to your specific needs, please contact us. We'll be happy to provide you with detailed information and ensure a transparent understanding of the fees associated with our convenient pick-up and drop-off service.
Frequently Asked Questions
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FAQ's
Can you help plan my biking itinerary?
Certainly! Whether you're looking to plan your Camino stages by bike or organize bike trips in the surrounding area, we're here to assist. This service is complimentary for those renting bikes with us. However, we also extend this service for a small fee to individuals or groups who have their own bikes or have rented them elsewhere. Feel free to reach out, and we'll be delighted to help craft a biking itinerary that suits your preferences and ensures an enriching experience in the region.
Are there recommended routes or trails you suggest?
For the Camino, we highly recommend the Portuguese Coastal Camino, a route that seamlessly blends the enchanting beauty of forests and terrains with breathtaking coastal landscapes. Officially starting in Lisboa, we recommend that those short on time begin in O Porto. In this route, you'll embark on a cycling journey parallel to the coast, traversing well-crafted Portuguese signature eco-vias. As you approach Galicia, the scenery transforms, trading the sea and coast for lush forests and majestic mountains that will captivate you with their beauty until you reach Santiago. For those seeking a challenge, many pilgrims extend their travels beyond Santiago to reach Finisterre and its awe-inspiring cliffs in two days or less.
If the Camino is not in your plans, we recommend exploring the Portuguese eco-via connecting Valença do Minho to Vilanova de Cerveira, and to Caminha for those desiring a longer route. This scenic route along the Minho River offers numerous opportunities to pause and immerse yourself in nature, with places to rest and even take a refreshing dip in the river.
What landmarks or attractions do you recommend along the way?
Along the Portuguese Coastal Camino, you'll encounter a plethora of landmarks and attractions that enrich your journey. Starting in O Porto, marvel at the historic Ribeira District, the iconic Dom Luís I Bridge, and the picturesque Douro River.
Continuing your adventure, discover the stunning Vila Praia de ncora Beach, renowned for its golden sands and scenic views. As you approach Galicia, immerse yourself in history at Valença's impressive fortress and explore the architectural splendor of Tui's cathedral.
In Vigo, a vibrant coastal city, explore the bustling streets and enjoy the maritime atmosphere. A must-visit is the Cíes Islands, a natural paradise with pristine beaches and crystal-clear waters. Baiona awaits with its medieval fortress and charming old town, offering a delightful blend of history and coastal beauty.
As you progress toward Santiago de Compostela, each city unfolds unique attractions. Take in the cultural richness of Pontevedra, appreciate the historic charm of Caldas de Reis, and immerse yourself in the scenic landscapes surrounding Padron.
Upon reaching Santiago, savor the awe-inspiring architecture of the Santiago de Compostela Cathedral and soak in the vibrant atmosphere of the historic old town. For those extending their journey to Finisterre, be captivated by the dramatic cliffs and the mystical allure of the "End of the Earth”.
Check our dedicated Portugal and Galicia pages for more information.
Frequently Asked Questions
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FAQ's
What accessories do you offer for rent?
We provide a diverse range of accessories available for rent, allowing you to enhance your biking experience. Choose from practical items such as phone holders, clipless pedals for cycling efficiency, various-sized bags and backpacks to carry your essentials, and complimentary panniers/saddlebags for traditional bike rentals (included with e-bike rentals).
For those traveling with little ones, we offer child seats for added convenience. If you plan a family adventure, our tandem hitches allow you to securely attach your child's bike to your own, ensuring a safe and enjoyable ride together.
In addition to these, we offer a curated selection of cycling clothing, gloves, bottles, and personal accessories available for purchase in-store. These accessories are designed to cater to the diverse needs of cyclists, providing both practicality and comfort for your biking journey.
Are accessories included in the bike rental price?
Certain accessories are already included in the bike rental price to ensure a complete and safe biking experience. In general, all rentals come with essential accessories such as a helmet, a bell, a padlock, and a mini air pump. For extended rentals beyond a day, we additionally provide a spare inner tire for your convenience.
For e-bike rentals, we go the extra mile by including a complimentary pair of panniers/saddlebags and a phone holder with each rental. Moreover, for e-bike rentals extending beyond a day, a charger is also provided at no extra cost. These inclusions are designed to enhance your biking adventure, providing both safety and practicality throughout your journey.
Frequently Asked Questions
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FAQ's
How can I make a reservation?
To secure a reservation for any trip-related service, such as Camino bookings, combined activities, group excursions, guided tours, Camino stage planning, and more, kindly reach out to us. We recommend initiating contact through our 'Contact Us' section, preferably by email. For bike and SUP/kayak rentals, you can conveniently make reservations directly through our website. Simply visit the 'Bike Rentals' or 'Water Activities' page, choose your preferred options, select your desired dates, and proceed to checkout. This dual approach ensures a prompt and efficient response, allowing us to tailor your reservation to your specific preferences and requirements, while also providing a user-friendly online platform for direct bike and SUP/kayak rentals.
What is your cancellation policy?
You can check our cancellation policy here.
Can I modify my reservation after booking?
Yes, you can modify your reservation (dates, number of bikes, accessories, delivery/pick-up…) as long as it’s within the timeframes stipulated in our cancellation policy.
Frequently Asked Questions
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Do you offer special rates for group bookings?
Indeed. We do provide special rates for group bookings to make your collective biking experience more affordable and enjoyable. To avail of these special rates, kindly reach out to us through our contact channels. We'll be delighted to assist you further and provide a customized quotation tailored to the specific needs and preferences of your group.
How many bikes are available for group rentals?
Absolutely! We can accommodate large groups, providing as many as 20+ e-bikes simultaneously for both hourly and daily rentals, as well as extended trips. If you're planning a group outing of this size, please reach out to us directly.
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FAQ's
What do I do in case of a bike malfunction or breakdown?
In the unlikely event of a bike malfunction or breakdown, we have specific measures in place to ensure a swift resolution:
For E-Bikes: Our e-bikes are equipped with self-sealing inner tubes and reinforced tires. In case of a puncture, simply pump air into the inner tube, and the puncture will self-seal. This allows you to continue your ride without any major disruptions.
For Traditional Bikes: Some traditional bikes may have standard inner tubes. In the event of a puncture, for rentals exceeding a day, we provide a spare inner tube and a multi-tool kit. This enables you to easily replace the inner tube and resume your journey.
Repair Assistance: If the issue extends beyond basic repairs covered by our assistance (phone assistance), or for repairs not related to punctures, you may need to approach a local bike repair shop. The approach varies based on the nature of the malfunction. If we determine that the malfunction is due to faulty bike parts, we will repair or exchange the bike at no additional cost. However, if the malfunction results from customer misuse, a fee will be charged.
Premium Support: For customers who have purchased premium support, we take care of any malfunction or breakdown. This includes repairs or bike exchanges, all covered at no additional cost.
Rest assured, our priority is to ensure your biking experience is as smooth as possible, and we're here to assist in any unforeseen situations.
Are there support services along the routes?
To ensure you have support along your biking routes, we provide the following services:
Basic Phone Assistance: All our rentals come with basic phone assistance. This service includes guidance, suggestions, and problem-solving through our network of associated bike repair shops. If you encounter any issues or have inquiries during your journey, our team is just a phone call away to provide prompt assistance.
Premium Support: For a more comprehensive and personalized support experience, we offer premium support tailored to meet each customer's needs. This premium service includes assistance at every stage of your trip, covering repairs and bike exchanges at no additional fees. Additionally, customers opting for premium support enjoy substantial discounts on passenger transportation services if required.
Whether you choose basic phone assistance or opt for our premium support, our goal is to ensure you have the assistance you need throughout your biking adventure.
Do you provide maps or navigation assistance?
As you embark on your biking journey with us, rest assured that we offer comprehensive support:
Navigating your route is made easy with our dedicated maps and navigation assistance, accessible through the Wikiloc app. This tool provides custom-tailored maps specifically designed for bike trails, ensuring you stay on the right path during your planned stages.
In the event that you deviate from the designated route, our basic phone assistance is ready to guide you back on track. We're just a call away, providing timely support and helping you navigate any unexpected challenges you may encounter.
For those seeking an elevated level of assistance, our premium support goes beyond standard offerings. If you find yourself lost, our team can personally retrieve you and lead you back to the correct route, all for a discounted minimum fee. This specialized service is also available to non-premium support customers at the standard rate.
Frequently Asked Questions
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Simplify your journey. Clear answers to your common questions, directly from our experts.
FAQ's
Are there age restrictions for renting bikes or participating in water activities?
When it comes to age restrictions for our services, we prioritize inclusivity.
Bike Rentals: There are no age restrictions for renting bikes with us. Our diverse range of bikes caters to riders of all ages, from children to the elderly. The suitability of the bike isn't just about size but also type and customization. We ensure each customer receives personalized attention, allowing them to ride safely and confidently, regardless of age.
Water Activities: For water activities, our policy ensures the safety of participants. We do not permit children under four years old to partake in water activities. Additionally, all minors engaging in water activities must be accompanied by at least one adult to ensure a secure and enjoyable experience.
What safety measures are in place during water activities?
Your safety during water activities is our utmost concern. Before you embark on your adventure, we ensure a comprehensive understanding of safety measures:
As the activity begins, we take the time to thoroughly explain the proper use of the kayak or SUP board, providing guidance on correct paddling techniques and navigation. We emphasize the importance of navigating with the current, ensuring you have an effortless and enjoyable experience on the water.
To enhance safety, we provide a life vest tailored to your age and weight, guaranteeing adequate flotation support throughout the activity. We encourage participants to have a basic understanding of swimming, and for children's safety, they must always be accompanied by an adult during the activity. Please note that we do not permit children under the age of four on our kayaks or SUP boards.
In guided activities, rest assured that a certified guide with extensive knowledge of the waters and first aid certification will accompany the group, adding an extra layer of security to your experience.
Your safety and enjoyment are our top priorities, and we are committed to providing a secure and well-guided water adventure for all participants.
What types of insurance coverage are included with your bike and water activity rentals?
All our bike and water activity rentals come with comprehensive coverage, including accident insurance and civil liability insurance, ensuring your peace of mind throughout your adventure with us.
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